Question 1

Can air ticket prices change after I inquire?

Accepted Answer

Yes — air ticket prices are dynamic and controlled by the airlines. Prices may go up or down at any time until your ticket is fully confirmed and issued. We always try to secure the best fare for you, but we recommend confirming and paying as early as possible to lock in the lowest price. Once your ticket is issued, the price is final.

Question 2

When is my ticket considered confirmed?

Accepted Answer

Your ticket is confirmed only after full payment is received and we issue the official ticket confirmation along with your PNR (Passenger Name Record) and e-ticket number. An inquiry or hold request without payment does not guarantee the fare or seat availability. We recommend completing payment promptly to avoid price changes or seat unavailability.

Question 3

When is my tour or trek package finalised?

Accepted Answer

Your tour or trek package is finalised only after you confirm all your requirements and our office team reviews and approves the itinerary, services, pricing, and availability. Once both parties agree on the final plan and payment is made according to the agreed terms, your booking is confirmed. Until then, itineraries, services, and prices are subject to change based on availability and operational feasibility.

Question 4

Can I customise my tour or trek package?

Accepted Answer

Absolutely. Share your specific requirements, preferences, budget, and group size — our team will design a customised itinerary tailored to your needs. The final package is confirmed only after you approve the plan and our office team confirms all services are available and feasible.

Question 5

What payment methods do you accept?

Accepted Answer

We offer multiple secure payment options for your convenience:

• Connect IPS — Direct bank transfer through Nepal's integrated payment system
• eSewa — Nepal's popular digital wallet
• Bank Transfer — Direct deposit to our company bank account
• Cash Payment — At our office in Kathmandu

All online payments are secure and encrypted. Payment receipts are provided immediately upon successful transaction.

Question 6

Do I need to pay the full amount upfront?

Accepted Answer

Payment terms vary by service type. Air tickets require full payment before issuance. For tour and trek packages, we typically require a deposit at booking and the balance before departure. Specific payment terms will be clearly communicated during the booking process and included in your confirmation documents.

Question 7

How can I send an inquiry to Nona Getaways?

Accepted Answer

You can send an inquiry directly from the Nona Getaways website by filling out the inquiry form on our Contact page or any service page. Provide your name, contact details, travel preferences, and questions — our official team will respond as soon as possible, typically within 24 hours.

Question 8

Can I get information via WhatsApp or phone calls?

Accepted Answer

Yes, absolutely. Reach us on WhatsApp at +977 9802378522 for quick questions, updates, and support. You can also call us directly during business hours. Our team is happy to provide information, clarify doubts, and assist with bookings through both channels.

Question 9

What information should I provide when making an inquiry?

Accepted Answer

To help us serve you faster, please share:

• Your full name and contact number
• Destination you wish to travel to
• Travel dates (or a preferred timeframe if flexible)
• Number of travellers (adults, children, infants)
• Type of service needed (air ticket, hotel, tour, trek, educational tour, training course)
• Any specific requirements or budget preferences

The more detail you share, the more accurate our response will be.

Question 10

What happens if an airline, hotel, or other service provider changes my confirmed booking?

Accepted Answer

Nona Getaways acts as a booking agent connecting you with airlines, hotels, transport providers, and other third parties. If an airline changes or cancels a flight, a hotel overbooks or changes terms, or any related provider alters dates, times, or services, we cannot be held responsible. We will make our best effort to find alternatives, but additional costs, refunds, or compensation are subject to the policies of the respective service provider. We strongly recommend purchasing travel insurance to cover such unforeseen changes.

Question 11

Who is responsible for answering immigration questions?

Accepted Answer

The customer is solely responsible for answering any inquiries or requests made by immigration authorities of the relevant country. Immigration officers may ask about your travel purpose, accommodation, financial means, return plans, and other standard questions — you must provide your own truthful answers. Nona Getaways cannot answer questions on your behalf or intervene in immigration decisions. We recommend preparing by carrying all required documents: confirmed tickets, hotel bookings, tour confirmations, visa approvals, and financial proof.

Question 12

What if my visa is rejected or I am denied entry to a country?

Accepted Answer

Visa approval and entry permission are entirely at the discretion of the destination country's immigration authorities. Nona Getaways provides visa guidance and document checklists but does not guarantee visa approval. If your visa is rejected or you are denied entry, we are not held responsible. Costs already incurred — air tickets, hotel bookings, tour packages, and other services — will be subject to the cancellation and refund policies of the respective providers. We strongly recommend travel insurance that covers visa rejection and entry denial.

Question 13

Do you recommend travel insurance?

Accepted Answer

Yes, strongly. Comprehensive travel insurance typically covers medical emergencies, trip cancellation, flight delays, lost baggage, visa rejection, and emergency evacuation. Nona Getaways is not responsible for losses, expenses, or damages that could have been covered by insurance. Please review your policy carefully and ensure it meets your needs.

Question 14

Is Nona Getaways a registered travel agency?

Accepted Answer

Yes — Nona Getaways is a fully registered and licensed travel agency based in Kathmandu, Nepal. We operate in full compliance with Nepal tourism laws, immigration rules, and safety regulations. Our licenses and certifications are available for verification on request.

Question 15

Can I cancel my booking and get a refund?

Accepted Answer

Cancellation and refund policies vary by service type, airline, hotel, or tour operator. Some bookings are fully refundable within a certain period; others may be partially refundable or non-refundable. Specific cancellation terms are clearly communicated at the time of booking and included in your confirmation documents — we recommend reviewing them carefully before confirming.

Question 16

How do I contact Nona Getaways for urgent support during my travel?

Accepted Answer

For urgent support during your trip, please contact us immediately:

• Phone: +977 9802378522
• WhatsApp: +977 9802378522
• Email: info@nonagetaways.com

We aim to respond to all urgent inquiries within 1–2 hours. Please keep our contact details saved during your trip.

Question 17

Is my personal information safe with Nona Getaways?

Accepted Answer

Yes — we take data privacy and security seriously. Your personal information (name, contact details, passport data, payment information) is used only for booking and travel purposes. We do not share your data with third parties except as required to complete your bookings with airlines, hotels, and other service providers. Our systems use encryption and security protocols to protect your information.

Question 18

Can I book for a large group or corporate team?

Accepted Answer

Yes — we specialise in group bookings for corporate teams, schools, colleges, families, and travel agencies. We offer special group rates, customised itineraries, and dedicated account management. Please contact our B2B team directly for group inquiries.

Question 19

Do you offer last-minute bookings?

Accepted Answer

Yes, we accept last-minute bookings subject to availability. Prices for last-minute bookings — especially air tickets and hotels — may be higher than advance purchases, so we recommend booking as early as possible to secure the best rates.

Question 20

What is your response time for online inquiries?

Accepted Answer

We aim to respond to all online inquiries within 24 hours. For urgent inquiries, please contact us via phone or WhatsApp for immediate assistance.

Questions, answered.

Ticketing & Pricing

Tours & Trekking

Payment Methods

Inquiries & Communication

Liability & Responsibilities

General Questions

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